When asked if it had been an "awkward" u-turn, Lai
added: "Awkward is right! We'd already gone through a lot to get it set up, got a lot of operational exceptions. And then to add the request to block redownload? More engineering workarounds. It was exciting to see people hype about it and see the work pay off! But in a way also not."
A commenter who works at Sony
added: "I remember these times. Pearl was always staying late to work on these projects. I also remember how we were baffled how it was solved in a day when Kojima expected months."
Lai also talked sympathetically about the affect the removal had on Sony and Konami customer service representatives, who she
said "already had a tough time as it was".